> HOW DO I BOOK AN APPOINTMENT?

The easiest way to book an appointment is online via our website booking page. Select the type of service then choose a date. You’ll see all of the available times for that date and service with the applicable practitioner name listed below. 

Book a New Patient appointment if you are new to our clinic OR if it’s the first time you’re booking a particular type of service. For example, if you’d like to book a massage but have only come in for acupuncture previously, please book a new patient massage. 

Book a Follow-Up appointment for your second visit and forward, per service type. 

> I'M NOT SEEING A MASSAGE / MANUAL THERAPY OPENING FOR A LONG TIME. IS THAT ACCURATE?

We offer bookings on a rolling basis, up to 90 days in advance. The online booking calendar updates in real time and reflects our current availability. If you're not seeing an opening, it means we're booked up. Continue to look ahead (up to 90 days) to see what's available. Existing patients are always welcome to join the waitlist!

> HOW LONG ARE APPOINTMENTS?

All acupuncture appointments, including the initial visit, are 60 minutes. Massage appointments are available for 60 minutes or 90 minutes. 

Standalone cupping or gua sha appointments are 30 minutes. Cupping or gua sha add-ons to an acupuncture or massage appointment are 15 minute treatments included inside of the 60 minute or 90 minute appointment. 

We always encourage you to arrive a few minutes early for your appointment, so you’ll have a moment to relax and use the restroom or sip some water as needed.

> WHAT DO I NEED TO DO BEFORE MY FIRST APPOINTMENT?

When you book your first appointment at our clinic, you will receive an email confirmation for the appointment as well as a welcome email. The welcome email includes a link to our digital new patient paperwork. You must complete and submit this paperwork no later than 2 business days before your scheduled appointment. Once you submit your paperwork, we will contact your insurance company for a complimentary quote of your benefits and send that over to you via email ahead of your visit.

Wondering how to make the most of your visit? Check out Winslett's tips for feeling your best!

> DO YOU TREAT YOUNG PEOPLE UNDER THE AGE OF 18?

Yes! We are able to treat patients age 5 and up at the clinic.

For all patients under 18, a parent/guardian is required to complete an Authorization to Treat a Minor form in addition to the new patient paperwork. A parent/guardian email address will also be used as the primary or secondary contact email for the young patient’s account.

For the first appointment, a parent/guardian must be at the clinic and in the treatment room for the first appointment - during either the intake (acupuncture) or the full appointment (massage/manual therapy).

For follow-up visits, the parent/guardian is at choice to be in the treatment room or wait in the lobby, but must remain at the clinic for the full duration of each follow-up appointment.

> HOW DO I SELECT THE RIGHT PROVIDERS FOR ME?

We encourage you to read through our team bios as well as the interviews on our blog to get a sense of which providers might be a great fit for you. We are proud to offer continuity of care at the clinic, which means all providers can access your charts and treatment plans. You’re welcome to book with your preferred practitioners at any time, but you can always make an appointment with anyone on our team according to what best fits your schedule and wellness goals. We’re all here to support you! Before you book, be sure to check that your selected provider is in network with your insurance if applicable.

> HOW DO I LEAVE A TIP FOR MY PRACTITIONER?

Tips are never required or expected, but greatly appreciated! For all non-insurance treatments, you are able to leave a tip for your practitioner with cash or via Venmo. Each treatment room and our front lobby have QR code displays with direct links. Just open your phone camera to scan the QR code.

> WHAT IS YOUR CANCELLATION POLICY?

We require 24 hours notice to change or cancel an appointment without a $50 late fee. This fee also applies to “no shows” -  if you do not show up for an appointment at the scheduled time.

We know some days don’t always go according to plan, and have a 10 minute grace period to account for traffic and other impediments. Please text our secure portal chat line at (503) 994-9436 to alert us if you’re running behind. Tardiness of more than 10 minutes will be considered a “no show” and your appointment will have to be rescheduled. 

We kindly ask that you reschedule if you are sick or have been experiencing symptoms such as fever, chills, coughing, or vomiting within 5 days prior to your appointment.

> HOW DO I CANCEL MY APPOINTMENT?

The best way to cancel an appointment is to click the link in your appointment booking confirmation or reminder email - which will cancel your booking automatically and open it up for someone else to book. 

Click the link to open the cancellation page. Once you press confirm on the cancellation page, your appointment will be canceled. If you’d like to reschedule, please leave any details in the optional message area. You are also welcome to cancel via our secure portal chat line (503) 994-9436.

> DO YOU TAKE MY INSURANCE?

In order to serve as many people in our community as we can, we are able to accept most major insurance plans! Please review our insurance page to be sure we are in network with your insurance provider.

It’s important to remember that even if we are in network with your insurance provider, individual insurance plans, coverage, and benefits can differ greatly. We will need your specific plan and member information via your new patient paperwork in order to verify your particular coverage and benefits. 

> HOW DO I SUBMIT MY INSURANCE INFORMATION TO YOU? 

To submit your insurance information to us, you’ll want to first check our insurance page to be sure we are in network with your insurance provider. If so, simply book a New Patient appointment and complete the new patient paperwork included in your welcome email. We will contact your insurance company for a complimentary quote of your benefits and send that over to you via email ahead of your visit. 

> WHAT IF I HAVE A HIGH DEDUCTIBLE? 

If you have a high deductible that applies to services at our clinic and you don't think you'll meet it, you have the option to forgo billing your insurance and instead pay our time of service rates. If you choose this option, you will sign an agreement indicating you’ve opted to be billed directly and we will use your credit card on file to charge for visits. You are welcome to update this decision at any time by notifying us via email at info@turningpointeacu.com. 

> DO YOU SEE MVA PATIENTS?

Yes! We accept Personal Injury Protection (PIP) insurance for folks who’ve been in motor vehicle accidents. 

Simply book a new patient appointment — or a follow-up if you’re a current patient — and include that you’re seeking treatment for an MVA in the booking note. We’ll get in touch with you to gather some accident-related information in addition to our standard patient paperwork. 

Please note that claims for MVA-related acupuncture treatments typically do not require a referral, but massage/manual therapy treatments do. You can request a referral from your primary care physician or a licensed chiropractor.

> I DON’T HAVE INSURANCE OR SOME SERVICES AREN’T COVERED. CAN I STILL BOOK AN APPOINTMENT? 

Yes! We are happy to welcome you to the clinic with or without insurance coverage. Without insurance coverage, our time of service rates apply and will be billed to you directly using the credit card on file.

> I’M AN EXISTING PATIENT AND MY INSURANCE HAS CHANGED SINCE MY LAST VISIT. WHAT DO I NEED TO DO? 

You must notify us immediately of any insurance changes, at least 2 business days (Mon-Fri) ahead of your next scheduled appointment. Without notification and verification of your new eligibility and benefits, your claim may be denied and you may be required to pay our time of service rate. 

The best way to update your insurance information with us is to email info@turningpointeacu.com with your new insurance provider name, ID number, Group number, and provider telephone number listed on the back of your insurance card. 

> HOW DOES BILLING WORK?

INSURANCE BILLING:

Our local billing specialist, Efficient Medical Billing Service (EMBS), handles all INSURANCE billing such as copays, estimated coinsurance, and deductible payments. For any insurance billing questions, you’ll reach out to EMBS directly at 503-384-2988 or admin@efficientmbs.com.

Once you come in for an appointment, your visit claim will be submitted to your insurance company. After your insurance company processes the claim, you will receive a statement from EMBS via mail for any payments due. This typically occurs within 30-60 days, however it may take longer depending on how quickly your insurance company processes the claims. You can then choose to pay your invoice with a card, over the phone, or by check. You can also opt-in to receive email statements or put your account on auto-pay. 

OTHER BILLING:

Any services that are not covered by insurance such as cupping, as well as herbal medicines and supplements, late cancellation fees, and any time of service appointments will be charged to your card on file at the clinic at the time of service or purchase.

> I HAVE A BILLING QUESTION. WHO DO I CONTACT?

For any insurance-related billing or statement questions, please contact our local billing specialist EMBS directly at 503-384-2988 or email them at admin@efficientmbs.com. 

For any questions related to time of service charges or supplement/retail purchases, reach out to us at info@turningpointeacu.com.

> WHY DO YOU KEEP A CREDIT CARD ON FILE?

We keep a card on file at the clinic for all NON-INSURANCE billing such as services that are not covered by insurance such as cupping and gua sha, as well as herbal medicines and supplements, late cancellation fees, and any time of service appointments. Your card information is stored securely through Square and only the last 4 digits are viewable on our end.

> CAN I USE MY HSA / FSA CARD FOR PAYMENT?

Yes! You can put your HSA / FSA card on file with us. You can also use your HSA / FSA card to pay your statement with EMBS, our local billing specialist.

> I NEED TO CHANGE MY CARD ON FILE AT THE CLINIC. HOW DO I DO THAT?

You’re welcome to change your credit card on file at the clinic at any time! Simply send an email request to info@turningpointeacu.com and we’ll send over a new credit card agreement.

> DO YOU HAVE GIFT CARDS?

Yes! We offer gift cards in any amount. You can purchase a digital gift card (and send it via email or text; instantly or scheduled for another date) or stop by the clinic if you’d prefer a physical card. 

Gift cards can be applied toward NON-INSURANCE billed acupuncture, massage/manual therapy, cupping therapy, and gua sha services, supplements, and retail items.

Gift cards cannot be applied toward any insurance payments, gratuity, or services from emBody Physical Therapy & Health. 

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